Restocking fees do not apply when an item is returned as defective or because the incorrect product was delivered. Generators: a $500 restocking fee is charged for the return of Generac whole house standby generators. Restocking Fees, Special Order Cancellation Fee (Not applicable in Hawaii or where prohibited by law) To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters, and grills, these items must be returned unused and with the original box, product packaging, accessories, and parts.Ī 15% processing/restocking fee is charged for returned mattresses, foundations, assembled/upholstered indoor furniture, water heaters, and built-in home appliances. If delivered items with visible damage are not reported within this time frame, the refund or exchange will not be accepted. Damage Reporting Requirement For Delivered Items: You must report any visible damage to delivered items within 72 hours of delivery to be eligible for a refund or exchange. If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange. Delivery, labor, and/or installation fees cannot be refunded. Items damaged, altered, or abused after delivery to the customer cannot be returned. Installed Automotive products are covered under specific product warranties provided in connection with Auto services and are listed on the invoice. Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas-powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry, and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value. Opened music, movies, software, video games, and collectibles cannot be refunded, but if defective, they can be exchanged for an identical item. Special orders and gift cards cannot be returned. Christmas items purchased after December 25 are final sales and cannot be returned.Ĭustom and personalized items, including custom jewelry, cannot be returned. Christmas season items cannot be returned after December 25. Bed frames and head and footboards must be returned within 60 days of the delivery date. Adjustable base beds/foundations cannot be returned. Mattresses or foundations that are damaged, soiled, infested, stained, or missing law tags cannot be returned. Mattresses and foundations are eligible for a one-time return or exchange. HOT DOG DUFFEL BAG STEVEN UNIVERSE FOR SALE TRIALMattresses and foundations have a 60 or 120 day trial period with different terms and conditions. After 14 days, issues should be addressed with the carrier directly. Postpaid cell phones must be returned within 14 days of purchase and may be subject to early termination fees depending on the carrier contract. Ready to Assemble furniture and baby furniture must be returned within 30 days of purchase. RETURN POLICY EXCEPTIONS Indoor upholstered furniture, including recliners and sofas, delivered wood furniture, garments, and clothing items must be returned within 7 days of the delivery date. For most items, you have 30 days from the date of delivery to make a return with the following exceptions. If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below).
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